Every custom order is made to order. To ensure timely delivery, we kindly request that you book your orders three to four weeks or a month in advance. Please note that we do not accommodate last-minute orders due to our high custom value. Our commitment is to deliver your products promptly, well in advance of your scheduled events.Also please give Graphix City 11:11 LLC at least 3-10 days before your order is shipped out.  It could be shipped out sooner it depends on how many orders have to be done and also what number your order is in line.  Not including weekends Or due to the post office being closed.

You have 24 hours to make any changes to you order before it is shipped out. If you make any mistakes go to our chat and speak with a representative.

Graphix City 11:11 LLC is not responsible for the package once handed over to the post office. From there it’s up to you to contact the post office for your package being lost or stolen.

Graphix City 11:11 LLC do not do returns/refunds/exchanges Once your package is shipped out there’s no refunds or exchanges. Unless your package comes damaged we will replace it with proof.